Privacy Policy

01Overview

This Privacy Policy describes how Silvia, Inc. collects, uses and protects information when you use our AI assistant, websites and related services.

When your organization uses Silvia to process inbox, calendar, meetings and knowledge content, your organization is the data controller and Silvia acts as a data processor.

02Information we collect

We collect only what we need to operate the Service and prepare work for your approval.

• Account details such as name, work email, organization and role.
• Billing and support information needed to administer the account.
• Content from connected tools, including email, calendar, meetings and knowledge sources you authorize.
• Usage, device, audit and security logs.

03How we use it

We use information for clear, limited purposes.

• To run the Service and prepare verified actions.
• To authenticate users, prevent abuse and maintain the audit trail.
• To support customers, fix problems and understand aggregate usage trends.
• To send service notices and meet legal obligations.

04Your data & the assistant

Silvia sells verified actions, not infinite automation, and that principle shapes how we handle data with AI.

• No training on your content for shared or foundation models.
• Drafts and actions are staged for review unless you deliberately enable an automation rule.
• Every prepared action records sources, reasoning summary and approval.
• AI subprocessors are vetted and bound by data-protection terms.

05Sharing & subprocessors

We do not sell your personal information or share it for advertising.

• Subprocessors help us run cloud hosting, model generation and analytics.
• Your own integrations receive approved actions within the scopes you grant.
• Legal or safety recipients receive information only when required.
• A successor entity may receive information under the protections of this policy.

06Data retention

Account and content data is retained for the life of your subscription. When an organization closes its account, we delete or anonymize customer content within 30 days except where law requires retention.

07Security

We protect data with encryption in transit and at rest, scoped access controls, continuous monitoring and a maintained audit trail. Enterprise plans add SSO, SAML, SCIM and data-loss-prevention controls.

08Your privacy rights

Depending on where you live, you may access, correct, export, delete or restrict personal information and object to certain processing. You can exercise most rights in your account or by contacting us.

09International transfers

Silvia operates globally. When we transfer personal data out of the EEA, UK or Switzerland, we rely on safeguards such as Standard Contractual Clauses. EU and US data-residency options are available on Enterprise.

10Cookies & tracking

Our website uses essential cookies for sign-in and analytics cookies for aggregate usage. We do not use advertising or cross-site tracking cookies.

11Changes to this policy

When changes are material, we notify you by email or in-product and post the current version here.

12Contact us

Questions about this policy or your data? Contact privacy@silvia.ai.